Guarantee

We impose the highest quality standards on our Amaryllis bulbs and do our utmost to deliver them to you in top condition. Nevertheless, it may occasionally happen that something goes wrong during transport or that another issue arises which entitles you to a guarantee claim. In any case, we offer a flowering guarantee.

Complaints

Something may not always go entirely as planned. First, check the Deviations page to determine whether this concerns a normal deviation or whether there is a genuine problem that entitles you to a guarantee.

We recommend that you notify us of complaints by emailing info(at)amaranth-amaryllis.com. If this does not lead to a solution, you can submit your dispute for mediation through Stichting WebwinkelKeur via https://www.valuedshops.com/knowledge-base/consumers/dispute/.

Since 15 February 2016, consumers in the EU have also been able to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit it via the European Union's platform.